Return Policy

If you are not completely satisfied with an item, simply return the item unworn, unwashed, and unaltered, with all original labels in place, within 7 days of the purchase date. The amount of the return will be credited to the method of payment used at the time of purchase, minus any shipping fees.

RETURNS BY MAIL

Returns by courier are free of charge. All orders are eligible for 1 complimentary return with a pre-paid return label. To initiate a return and obtain your pre-paid return label, click on Return tab on the homepage. Follow the steps to obtain your pre-paid and addressed return label. 

1. Package all return items and affix the label to your return parcel. You can use the reusable bag or box the items arrived in or another shipping bag/box of your choice. If your return includes items from different orders, simply handwrite the item reference and order number on a sheet of paper and place it in the parcel.
2. Take it to an authorized partner drop-off location and ship it.

You can also contact us by e-mail at oddvibe.official@gmail.com with the following information and a customer service representative will provide you with the information needed to proceed with your mail-in return by e-mail. 

• Your order number
• the product reference number, the size and colour of the item(s) to be returned as well as the reason for the return.

You may always choose to return your package via another carrier and cover the shipping costs. ODDVIBE will not accept packages for which shipping charges must be paid upon delivery. You must clearly identify your order number on the return package if you choose this option.

The refund will be completed within 5 business days after the reception of your parcel by our warehouse.

ONLINE EXCHANGES

We suggest placing a new order for the desired item and proceed to the return of the item with which you are not satisfied.